How We Handle Account and Wallet Data
Opening an asha555 account means you hand us a few things: your name, your mobile number, your date of birth and the wallet number you pay from. When you send money through bKash, Nagad or Rocket — from Dhaka or anywhere else in Bangladesh — the
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payment reference, the amount and the time of the transfer are logged against your account so a cash-out can be matched. We also keep the device model, the browser you used and a login history, because those records are how we spot a session that is
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not yours. We do not sell any of this. Sharing happens only where it is needed to run your account: the payment operator that processes the transfer, the provider whose game you opened if a round needs settling, and a regulator or law enforcement body when
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a valid legal request lands. Access and eligibility depend on the law where you are and on eligible regions, so some services may not be open to you. We say so before you sign in, not after. How long records stay depends on what they are.
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Wallet and transaction records are kept for the period local financial rules require. Login and device logs live for a shorter window. Marketing preferences stay until you change them. You are in charge of the rest. Ask us for a copy of your data, ask us
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to correct a wrong phone number, or ask us to close the account and delete what we are not required to keep. Write to our support desk and we will tell you what we can do and what has to stay.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.